Why I have always low frequense 798-802 MHz in all programms?

[PavelK]

Why I have always low frequense 798-802 MHz in all programms?

Notebook HP Pavilion g6-2130sr 

Intel Core i7 7700HQ 

Notebook works slowly. Frequense was tested by 2 programms.

Intel Diagnostic Tool didnt show any problems.

[PavelK]

[PavelK]

No ideas? Should I update BIOS?

[KrazyToad]

@PavelK

If the Notebook is slow, I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Also follow the instructions in this Link: https://support.hp.com/id-en/topic/diagnostics?category=computing&issue=computer-slow for slow performance

Keep me posted how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[PavelK]

I have updated BIOS and some others devices. But nothing changes. Test-programms show 800MHz.

I will try this link https://support.hp.com/id-en/topic/diagnostics?category=computing&issue=computer-slow later at night 

[sandytechy20]

@PavelK

Yes you can try those steps and get back to us for further assistance.

Cheers.

[PavelK]

Problem was solved, but I didnt do anything. Notebook started work normaly for week. 

But yesterday I turn off power cable from power socket to carry notebook to another room. Turn on power cable, and problem of 800 MHz came back. 

[PavelK]

Seems, I find solution...

1. Turn on notebook.

2. Turn off power cable.

3. Turn off notebook.

4. Turn on power cable.

5. Turn on notebook.