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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Widows activation

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02-04-2024 10:04 AM
I purchased this Pavilion laptop in 2015. The system was not working correctly and I tried the Windows Reset with no luck. I used the recovery downloaded when setting up the laptop from new. Now, I do not have a way to activate windows. I have tried many different methods of locating my product key. None of them work. Where do I find the needed information to proceed? Does HP have a organization license?
Searching the error:
02-04-2024 12:35 PM
Your notebook came from HP with W10 Home, not Pro.
HP Pavilion Notebook - 15-ab292nr (Touch) (ENERGY STAR) Product Specifications | HP® Support
Download and install the free Showkey Plus app from the Microsoft Store and it should show you the W10 OEM product key and the version of W10 the key is good for.
If the OEM key indicates your PC did come with W10 Home, you can make a bootable W10 installation flash drive with the media creation tool from the link below and it will automatically install W10 Home.