09-16-2019 09:21 AM
Product number 3CE81EA
When started laptop goes to recovery options and when I select an option it appears to process it but then returns to the option screen. No matter which option I choose it always loops back tothis screen. Also some of the letters and all of the numbers on the keyboard do not work. As the laptop is only a lttle over a year old I find this very disappointing
09-19-2019 03:25 AM
Welcome to the HP Support Community!
I recommend you perform a recovery on the computer following the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
I am an HP Employee