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HP Recommended

The screen freezes all of a sudden. sometimes it just shows a message that counted the number of time carious things fails

1 REPLY 1
HP Recommended

Have you run diagnostics?
Tap the ESC key after powering on. . Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.
Do not allow any updates if disk or memory fail, especially a BIOS update.

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package Click Here
Look for the phrase 'issues outside the OS',
Expand the'+'symbol and click the DOWNLOAD button.
The version of the UEFI diagnostics is shown at the left of that DOWNLOAD button.
When you press F2 to run diagnostics please ensure the version is the new one.



If a component fails during the UEFI test then Click here to check warranty

 

Make sure you have the latest Microsoft Windows updates and have also run the HP support assistant to check for updates.

 


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