Windows 10 20H2 Hp Envy X360 13 Ryzen 4500U driver from sp110913.exe impossible to install

[Sassinomigliano]

Hello, after a clean install of Windows 10 20H2 is impossible to install the AMD  graphic driver on the Envy X360 13 with Ryzen 4500U.

After download the file it extract in sp110913 folder in C:\SWSetup\SP110913 

inside the folder there are some files but if I try to launch theese files nothing works (also with admin privileges) 

HPSetup.exe

install.cmd

install_os.cmd

Please let me know, because to disable the automatic britghness of the display I installed the amd driver from their website, but I think it's better the hp one.

Thanks

[WAWood]

@Sassinomigliano 

You should not have forced a clean install as that will only install the generic drivers that MS provides, not the proprietary drivers from HP that your laptop needs.

Since your PC can not successfully do an internal factory reset, your ways to accomplish this are the following:
- Factory reset using external HP image you make
- Factory reset using external HP image you buy

Each of these is discussed in some detail below ...

---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.

Here is the link: https://support.hp.com/us-en/document/c06162205

This works the same as the factory reset described above.

---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

These work the same as the factory reset described above.

[Sassinomigliano]

Thanks for your message, but I want to use the iso provided by Microsoft (only because I can use it) so my question is about the file present in this page:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-13-ay0000-x360-convertible-laptop...

Can you say why is it useless and is not possible to install?

[WAWood]

@Sassinomigliano 

HP downloads are often linked to specific Windows versions, even if they do not specify it in the details.  If this file will not install in the current version, then there is nothing you can do about that.