06-04-2019 03:09 PM
I need to reinstall Windows 10 Pro and dont have the OS install disk that came with the laptop. Where on HP site do I get a copy of the OS for my laptop.
06-04-2019 03:47 PM - edited 06-04-2019 03:51 PM
The product specs page for your notebook indicates that it came with W10 Home, not Pro.
If you paid for a W10 Pro upgrade, after you reinstall W10, you can upgrade back to W10 pro by following the guidance at the link below...
You can reinstall W10 for free as follows...
You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.
If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.
Here are the steps to create the W10 USB flash drive installer...
Select Download tool now, and select Run. If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.
Select which media you want to use: USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.
After W10 installs, you can install the drivers and available software from your PC's support page.