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‎04-10-2020 04:19 AM - edited ‎04-10-2020 04:44 AM

HP Recommended
Product: HP Notebook - 15-af102nt (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

A couple of days ago while i was on my online class, my pc got BSOD. When i tried to open it wrote 'Choose a keyboard layout' , i chose my language setting and i got two options Close This PC and Troubleshoot. If i click on troubleshoot it write Advanced Options on top and there si six options like Startup Repair etc.  I tried every single one but i couldn't open my PC. Please help i got online school. I hope someone can help me.

1 REPLY 1

‎04-14-2020 07:49 PM

HP Recommended

@DalerTB

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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