• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-18-2017 07:59 PM

HP Recommended
Product: Hp Envy 17
Operating System: Microsoft Windows 10 (64-bit)
So I restarted my laptop one time and it was in an endless loop when restarting and would never start up. After browsing the forums, I found that numerous people have said to restore your computer to factory settings. I attempted to do this but I had received an error saying that it was missing some files. Now I feel like I am in a predicament because I can not even start up my computer to redownload windows 10. Please help!
3 REPLIES 3

‎04-18-2017 08:21 PM

HP Recommended

Contact HP Support to request Recovery Media:

https://support.hp.com/us-en/contact-hp/

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎04-24-2017 08:03 PM

HP Recommended
Hi Cheryl! Thank you for your help but I can not find out where to go. My computer is rendered useless and this is all through my phone. I think I had found the correct place but the drivers that I need were not there
Was this reply helpful? Yes No

‎04-24-2017 08:12 PM - edited ‎04-24-2017 08:14 PM

HP Recommended

 

You need Recovery Media to boot from to reinstall Windows. If you can't click the link I posted above to Contact Support and you live in US or Canada call 800-474-6836

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.