09-14-2019 04:55 PM
Hello, lately I had this weird issue with my system when the battery says "0% available, plugged in, charging."
I have tried a lot of different methods to try and solve this issue and nothing changed. (please note that my battery is non-removable).
I am 100% sure than my battery is not damaged because of the following:
1. My laptop is less than 2 months old.
2. My laptop has never gotten overheated nor i have used the laptop while my laptop is connected to the charger.
3. A lot of people suffer from the same issue (specially HP users.)
4. I had this problem right after I updated my windows, which makes me sure it's a windows/system problem.
Please help me, my laptop is new and I have tried my best to keep it safe and clean. Thanks.
09-17-2019 04:09 PM
@thank you for posting on HP Community,
For an accurate solution I'll need more details:
What is the product number of your device? Use this link to find it: Click here
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)
Have you attempted any steps on your own before posting on the HP Forums?
When was the last time it worked without these issues?
Did you run a hardware test on the computer using the F2 key during a restart?
In the meantime, please try the steps mentioned on this link: Click here
Please reply with the details for further assistance.
Eager to help!
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And Have a great day Ahead!
I am an HP Employee
09-20-2019 07:05 PM
@FahedSebai I understand and I'm here only to help you get through this, once and for all:
And here's what I suggest we do:
Unplug the charge, Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:
1) In the search box, type and open “Device Manager”.
2) Expand “Batteries”.
3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
4) Click on “Uninstall”.
5) At the prompt put a check in the box to remove the current driver
6) Shutdown the computer.
7) Remove the battery for a minute and then put it back in.
8 - When the computer comes back up it should automatically find the driver.
9) Go to Device Manager.
10) Expand Batteries.
11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
12) Click "Search automatically for updated driver software"
Do the same thing with Microsoft ACPI-Compliant Embedded Controller.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee