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HP Recommended
Hp Envy Notebook
Microsoft Windows 10 (64-bit)

My hard drive recently failed and I took it to get recovered and put on a new drive. I received the new drive back and was told that it was not a suitable windows image. I am now unable to use windows and have no Image to use as a backup. I cannot get into my computer at all.  How am I able to get Windows 10 on my new hard drive without any sort of image or backup?

1 REPLY 1
HP Recommended

Hi

W10 is available from here...

https://www.microsoft.com/en-us/software-download/windows10

There is no cost to download and install, 'cept a little time and electricity.

 

So you have a failed/corrupted HDD and a new one that is blank??

The recovery place did what for you? Just sell you a blank replacement?

 

Below is lots of HOW2 achieve things, but another PC is usually needed.

Which is the stumbling block.  Perhaps read thru and ask again?

~~~~~~~~

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
This First part only works when a valid Recovery Partition is enabled.

If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.

Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7;
W8.x and W10 should activate automagically from their embedded licence key.)

https://www.microsoft.com/en-us/software-download/windows7
https://www.microsoft.com/en-us/software-download/windows8ISO
https://www.microsoft.com/en-us/software-download/windows10

For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
www.microsoft.com/en-us/software-download/windows10ISO

A 3rd party site like…
https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool

Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.

NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following

cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD

If the above FAILS then please try:-
http://www.thewindowsclub.com/repair-master-boot-record-mbr-windows
http://www.thewindowsclub.com/install-windows-7-from-usb
http://www.thewindowsclub.com/install-windows-10-from-usbW7 and W10 Repair.png

 

 

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