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‎06-21-2021 07:43 AM - last edited on ‎06-21-2021 08:35 AM by Retired

HP Recommended
Product: HP Notebook - 15-af131dx (ENERGY STAR)
Operating System: Microsoft Windows 10 (32-bit)

HP Notebook - 15-af131dx (ENERGY STAR)

Product # P1A95UAA#ABA S/N-[Personal Information Removed]

 

Notebook boots to choose option screen. Tried all options and cannot get windows 10 to boot and cannot get into safe mode.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-21-2021 08:29 AM

HP Recommended

Hi:

 

I recommend that you run the diagnostics test for the hard drive.

 

Boot up the PC, press the ESC key to get the menu of options.

 

Select the F2 diagnostics option for the hard drive and see what it reports.

 

If the drive passes the tests, you will most likely have to reinstall W10.

View solution in original post

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4 REPLIES 4

‎06-21-2021 08:29 AM

HP Recommended

Hi:

 

I recommend that you run the diagnostics test for the hard drive.

 

Boot up the PC, press the ESC key to get the menu of options.

 

Select the F2 diagnostics option for the hard drive and see what it reports.

 

If the drive passes the tests, you will most likely have to reinstall W10.

Was this reply helpful? Yes No

‎06-22-2021 12:15 AM

HP Recommended

Is it giving any BSOD with error code/message? Microsoft allows Windows users to create a Windows installation USB drive with the help of the Media Creation Tool. This installation media can be used to install, reinstall and repair Windows, or to upgrade to Windows 10 from previous versions. But, if the USB drive, created using Media Creation Tool, fails to boot a crashed/failed or non-bootable Windows 10 PC. You can apply different methods to fix this error such as changing boot priority and recreation of installation media. Moving further, I suggest you to check the below link that will help you to create bootable recovery drive: https://www.stellarinfo.com/support/kb/index.php/article/recover-data-from-unbootable-system 

 

Hope it will help.

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‎06-22-2021 07:41 AM

HP Recommended

I ran a complete diagnostics test on the laptop, and everything passed. What you recommend are the best way to reinstall windows -10. I do not have a DVD of windows 10.

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‎06-23-2021 07:33 AM

HP Recommended

Thank you for your help. Windows 10 is installed and running find.

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