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‎08-29-2025 06:45 AM

HP Recommended
  1. I am having driver issues during Windows 11 Installation the message says "Install driver to show hardware". I am using hp victus 15 fb0150AX.1756471394349101346143293804335.jpg

     

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-29-2025 07:05 AM - edited ‎08-29-2025 07:06 AM

HP Recommended

Your notebook is supported by the HP cloud recovery tool.

 

You can use the HP cloud recovery tool to create a bootable USB recovery drive that will reset the drive to its 'out of the box' condition.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

 

Since you have to use the software on another PC as yours is not working, you will need to enter your PC's product number in the tool's search window in order to proceed. 

 

Your PC's product number is 8F506PA#ACJ

View solution in original post

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‎08-29-2025 07:05 AM - edited ‎08-29-2025 07:06 AM

HP Recommended

Your notebook is supported by the HP cloud recovery tool.

 

You can use the HP cloud recovery tool to create a bootable USB recovery drive that will reset the drive to its 'out of the box' condition.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

 

Since you have to use the software on another PC as yours is not working, you will need to enter your PC's product number in the tool's search window in order to proceed. 

 

Your PC's product number is 8F506PA#ACJ

1 person found this reply helpful
Was this reply helpful? Yes No
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