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Joz Tutor
Posts: 12
Member Since: ‎11-07-2013
Message 1 of 2 (526 Views)

Windows 8.1 update problems



I bought a new HP Envy 15 two weeks ago. The details are given below:

Product Model:  F2C67PA  

Product Name:  HP ENVY 15-j050tx Notebook PC

OS Version: Windows 8.1


The notebook came with Windows 8 and I updated to Windows 8.1


I set the Windows update to "automatically download and install updates"


I checked my windows update history and there are some installed programs status as failed and pending restart. I have restarted my notebook many times but this does not seem to resolve the issue. I tried to uninstall certain updates but that could not be done. I even ran the Windows update diagnostic tool from Microsoft website but that did not resolve the issue.


The screenshots are shown below:




Please advice. Thanks in advance!

0 Kudos
Posts: 62,707
Member Since: ‎01-29-2009
Message 2 of 2 (522 Views)

Re: Windows 8.1 update problems



Well, have you done your research ? Many people, including me, have had huge problem when upgrading to 8.1. I've mentioned few times: wait for everything settles down. Do you have Recovery disc set ? My suggestion: roll back to Windows 8, wait for few months.



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