Windows Failed to update

[vaibhavkalra111]

Hi, I am trying to update my windows 10 hp laptop to windows 11 via settings and it says my laptop is eligible but whenever the download are complete it restarts to install, there is a screen that shows applying updates but it restarts again and shows this error and boots back to windows 10 and no updates have been applied yet. this same issue sometimes comes when i restart my laptop but fixes when i press f9 and boot. I tried installing via usb but my ssd is not visible there and currently my windows is installed on that ssd. what is to be done'

[Nirvana_95]

Hi @vaibhavkalra111 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are unable to update your system to Windows 11. Do not worry, we are here to fix it.

Apart from your general CPU, GPU, and RAM requirements, Windows 11 also requires TPM 2.0 and Secure Boot to ensure maximum security on your system. If you fail to meet these requirements then it could be the reason why you are unable to get the free upgrade to Windows 11 in the Settings app.

I would suggest you please use the link here and check if your system is eligible for it and if yes, follow the instructions: https://support.hp.com/in-en/help/windows-10-support-center 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @vaibhavkalra111

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!