Windows does not start, recovery does not start

[HenkGr]

Laptop came in brand new today. 

Started deleting pre-installed crap (McAfee, Dropbox, Office, nothing HP related (... Yet)). Added basic software (Chrome, GDrive sync, VLC Player).

Everything fine, g-drive syncing 7 Gb in the background. Connected Bluetooth headphones Working about an hour with this laptop with no issues.

Flipped the screen over for the first time. Screen, keyboard and touchpad turned unresponsive.

Reboot, HP logo and circle animation. Nothing.

Turned off power, tried again. Same.

After third time reboot, automatic repair message on screen. Same circle animation. Blue screen after ~10m. Also tried the 10-15 second power off. No difference.

Power off, on, Escape. Ran diagnostic test. No problems found in quick test and in longer tests.

Boot into repair mode. Different language, same message, same animation, same blue screen.

Stuck in a loop. Irritated to the max.

Any help appreciated. Will go to bed first.

[Echo_Lake]

@HenkGr

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. I would suggest performing a system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[HenkGr]

Hello Echo_lake,

Thank you for your reply. I've checked out the videos you suggested. The System Recovery would have to be started from Windows -- but I don't even get into Windows (sorry if that wasn't clear fomr my original post) nor can I succes**bleep**lly start the recovery manager from the boot menu.

I don't have a 32 Gb USB drive laying around, nor can I install software on my work-laptop, which makes the second solution also just out of reach. I could ofcourse buy a stick and ask a neighbor for their machine for an hour...

I've spent over 16 hours trying, waiting and searching for solutions and I'm fed up. This is not the experience I was hoping for, getting a new laptop. This machine, that seemed quite lovely in the first two hours, is going back to the store.

Thanks again for your help!

[Echo_Lake]

@HenkGr

Thank you for posting back. 

I can see how that would be difficult. As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.