Windows won't start

[Daniel92]

I need help now!

My laptop won't go to my lock screen after the hp logo and the little balls spinning it goes to a black screen. I've tried restarting the Bios and it said windows not starting up correctly so I'm asking for some help 😞 

[Riddle_Decipher · Accepted solution]

@Daniel92 Thank you for posting on HP Community,

For an accurate solution I'll need more details:

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

Did you run a hardware test on the computer using the F2 key during a restart?

In the meantime, please try the steps mentioned on this link: Click here

Please reply with the details for further assistance.

Eager to help!

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

[Daniel92]

Hello thanks for replying to my message!

The laptops product number is 14-cm0011la. I spoke  well texted a virtual agent and I tried  followed the steps given by updating the BIOS but it updated and then said Windows not starting correctly. But i did not try the f2 key during a restart.

[Riddle_Decipher]

@Daniel92 Please try the F2 and the steps from the link I shared, let me know how that pans out.

Keep us posted and good luck.

[Daniel92]

Hello!

It worked!!! Even though  I had to reset my computer and lost my security and Microsoft Suite, I'm glad my computer is working now.  Thank you sooo much for your assistance 🙂

[Riddle_Decipher]

@Daniel92 Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute to identifying and leading you towards the solution.

Thanks for honoring us by accepting our post as the solution, as it helps the community grow.

You can always click the "Thumbs Up" button to give me a Kudos,

Take care and have an awesome week ahead.