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‎08-12-2019 03:25 AM

HP Recommended
Product: HP Envy 17 Notebook
Operating System: Microsoft Windows 10 (32-bit)

My notebook will not boot up to my sign on screen.  It will get as far as the screen showing the current date and time, but when I hit enter to get to my sign on screen all it does is goes fuzzy.  I've ran every test, and then came up with a failure ID that when I found what it is was 303.  I have an HP Envy 17 Notebook.  I've ran every diagnostic that I can using the esc key when I turn it on.  I've done a roll back and everything and I still keep getting fuzz... HELP!

1 REPLY 1

‎08-14-2019 03:12 PM

HP Recommended

@Nancy761

 

This is a Hard drive failure. Please contact HP Support for Service Options


Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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