Won’t let me login

[Jvandyke92]

when my computer starts, I click on the sign in button and I can see it clicks, says loading and then won’t do anything. I can’t even get to the page to type in a password. 

I’ve been trying all day, reset it multiple times and done hard resets. 

[Garp_senchau]

@Jvandyke92, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Power reset

Perform a power reset (or hard reset) of your notebook to clear information from the computer memory without erasing personal data.

Turn off the computer.

Disconnect the AC adapter.

Remove any discs from the disc drive.

Remove memory cards from the card reader slot.

Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.

Reconnect the AC adapter, and then turn on the computer.

Try System Restore

Go to Troubleshoot > Advanced options > System Restore.

Choose a restore point from when the laptop was working.

Run System File Checker

In Safe Mode or Advanced Startup, go to Command Prompt.

Type sfc /scannow and press Enter to check for and fix system issues.

Reset Your PC (as a last resort)

Go to Troubleshoot > Reset this PC to reset Windows.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,