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Top Student
Posts: 7
Member Since: ‎01-03-2018
Message 1 of 9 (162 Views)

administrator password or power on password

I am having the same issue with my HP stream 11. The code I receive is

87570448
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Provost
Posts: 18,519
Member Since: ‎07-18-2011
Message 2 of 9 (154 Views)

Re: administrator password or power on password

@yoimmcdonough

 

Enter   38458488

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Top Student
Posts: 7
Member Since: ‎01-03-2018
Message 3 of 9 (150 Views)

Re: administrator password or power on password

It said Invalid password
Top Student
Posts: 7
Member Since: ‎01-03-2018
Message 4 of 9 (146 Views)

Re: administrator password or power on password

Invalid password
Provost
Posts: 18,519
Member Since: ‎07-18-2011
Message 5 of 9 (140 Views)

Re: administrator password or power on password

@yoimmcdonough

 

I just noticed that your code starts with an ( i )

 

For that model and ( i ) code you will need to contact HP in your region and they should be able to generate your Master Pass Code from your System Disabled Code.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Chat >> https://support.hp.com/us-en/contact-hp

 

When talking to the HP rep ask them to escalate your service request.

 

REO

 

P.S. Please post back with HP's response to your request.

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Top Student
Posts: 7
Member Since: ‎01-03-2018
Message 6 of 9 (118 Views)

Re: administrator password or power on password

I spoke with someone on the phone and they said where my warranty had run out in June that it would cost me $50 that I do not have at the moment so I guess for now I'll just use it as paper weight. Thanks for your help
Associate Professor
Posts: 1,495
Member Since: ‎12-07-2014
Message 7 of 9 (113 Views)

Re: administrator password or power on password

Yes, also someone on this post actually paid the $50 and HP still did not resolve their "i" prefixed password issue.

Provost
Posts: 18,519
Member Since: ‎07-18-2011
Message 8 of 9 (103 Views)

Re: administrator password or power on password

@yoimmcdonough   and   @kyle_b

 

 

There is NO other way.

 

The  ( i ) code  and  the  ( HEX )  code have NOT been reversed engineered YET.

 

So no one on the forum has any way of providing you with a Master Pass Code.

 

The ONLY way at this time is to go to HP.

 

Sorry, but to tell you the truth HP support has no idea what to do.

 

All it would take is to use your code to generate the master code that was imbedded in your BIOS when it was manufactured.

 

REO

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Posts: 18,519
Member Since: ‎07-18-2011
Message 9 of 9 (40 Views)

Re: administrator password or power on password

@yoimmcdonough

 

Things have changed.

 

Enter   10325807

 

REO

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation