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HP Recommended
probook 450 G5 (1LU56AV)
Microsoft Windows 10 (64-bit)

hi,  my client forget the administrator password  for his laptop HP Probook 450 G5 (1LU56AV)

pls any help.

 

thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@samy-tbe

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Chat >> https://support.hp.com/us-en/contact-hp

 

When talking to the HP rep ask them to escalate your service request.

 

REO

View solution in original post

2 REPLIES 2
HP Recommended

@samy-tbe

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Chat >> https://support.hp.com/us-en/contact-hp

 

When talking to the HP rep ask them to escalate your service request.

 

REO

HP Recommended

thanks a lot. 

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