alarm received

[15-cs3019nl]

alarm received: important action required. But no reference about it

[ub6424]

Hello @15-cs3019nl 

Sorry to hear that you are having problems ... I would like to help you.

Please send pictures and explain what you have done ...

[15-cs3019nl]

That's the problem 😉 I have an Icon with a "?" on my desk with an alarm: HO Support Assisten- an important action is required

BUT no help about what i should do

[15-cs3019nl]

sorry, correction: no HO but HP, of course

[ub6424]

Hello @15-cs3019nl 

Please double click the "?" icon and send screenshot of message of "important action" that is required.

[15-cs3019nl]

thank you : double click was first step, of course. But here is my problem. It opened a connection where no instruction was find Vitt

[ub6424]

Hello @15-cs3019nl 

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/values pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Start windows <device manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[15-cs3019nl]

OS Name Windows

Version 10

System Model15-cs3019nl

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

Numero del prodotto: 7VT72EA#ABZ  [Personal Information Removed]

(2) Start windows
 

[ub6424]

Hello @15-cs3019nl 

Please follow instructions ...

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.16 Rev.A

14.0 MB

May 23, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update. 

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Install/Update

Intel Chipset Installation Utility and Driver

10.1.18412.8219 Rev.A

0.6 MB

Oct 26, 2020

Download

Intel Dynamic Tuning Processor Participant Driver

8.7.10201.13396 Rev.A

6.3 MB

Oct 26, 2020

Download

Intel Management Engine Interface (MEI) Driver

2013.14.0.1529 Rev.A

17.0 MB

Oct 26, 2020

Download

Intel Serial IO Driver

30.100.2010.1 Rev.A

0.8 MB

Oct 26, 2020

Download

(5) Reboot

(6) Install/Update

HP Support Assistant

9.7.433.0 Rev.A

162.2 MB

May 13, 2021

Download

(7) Please report your results

[15-cs3019nl]

THANK YOU  I appreciate a lot your help, indeed

I did it and now all correct. (I never ever dare to touch BIOS  🙂 )

good job

Vitt