• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
ELITEBOOK 8560W
Microsoft Windows XP

 

 

Product number = XU083LA

SERIAL NUMBER = [Personal Information Removed]

UNIVERSAL UUID = F224B588DA36E111B63048C57201COFF

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@cgamarra

 

There are no master passwords for ProBooks and EliteBooks.

 

Contact HP.

 

  http://welcome.hp.com/country/w1/en/contact_us.html

 

Or download these files.

 

https://www.dropbox.com/sh/zu4kdgxm052l87d/AAAMi-kfX4AVH8oTCbsOM4X9a?dl=0

 

Insert clean USB flash drive.

 

Then run USB Image tool.

 

Choose the flash drive then click on RESTORE.

 

After restore remove flash drive.

 

Insert flash drive into locked laptop and boot.”If HDD is installed remove before booting.”

 

At C:\OUTPUT   type CD..   “Then hit enter”

 

Type HPBR   “Then hit enter”

 

First thing is to save your settings.

 

Select #3 re-program.

 

Press “S” to save system information.

 

Type HPBR and hit enter.

 

Select   “FIRST RUN”

 

Then select model.

 

After reboot repeat same as above but this time SELECT “SECOND RUN”

 

Some instructions here. “If you cannot boot from USB there are instructions to make a bootable HDD.”

 

http://mazzifsoftware.blogspot.com/2014/01/hp-bios​​-unlock-for-dos.html

 

More here.

 

http://forums.mydigitallife.info/threads/49497-HP-​​Probook-Elitebook-BIOS-Password-Reset-Utility

 

REO

 

I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own risk.

View solution in original post

8 REPLIES 8
HP Recommended

Dear Customer,

 

Welcome to HP Support Forum and we are glad to assist you.

 

This is to inform you that all HP Business Notebooks such as Probooks or Elitebooks have more stringent security than consumer models infact they don't produce 'halt codes', the password cannot be derived from the Serial Number and the code is stored in non-volatile memory so removing the RTC cell will not reset the password in this case.

 

Please have a look at this link. 

http://forums.mydigitallife.info/threads/49497-HP-​​Probook-Elitebook-BIOS-Password-Reset-Utility

 

 

Please Contact HP Business Notebook support they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

Regards

Mahemac

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
, I am speaking for myself and not for HP and I am not an HP Employee.
HP Recommended

I do not have access to boot from CD or USB, so I require the BIOS password

HP Recommended

@cgamarra

 

There are no master passwords for ProBooks and EliteBooks.

 

Contact HP.

 

  http://welcome.hp.com/country/w1/en/contact_us.html

 

Or download these files.

 

https://www.dropbox.com/sh/zu4kdgxm052l87d/AAAMi-kfX4AVH8oTCbsOM4X9a?dl=0

 

Insert clean USB flash drive.

 

Then run USB Image tool.

 

Choose the flash drive then click on RESTORE.

 

After restore remove flash drive.

 

Insert flash drive into locked laptop and boot.”If HDD is installed remove before booting.”

 

At C:\OUTPUT   type CD..   “Then hit enter”

 

Type HPBR   “Then hit enter”

 

First thing is to save your settings.

 

Select #3 re-program.

 

Press “S” to save system information.

 

Type HPBR and hit enter.

 

Select   “FIRST RUN”

 

Then select model.

 

After reboot repeat same as above but this time SELECT “SECOND RUN”

 

Some instructions here. “If you cannot boot from USB there are instructions to make a bootable HDD.”

 

http://mazzifsoftware.blogspot.com/2014/01/hp-bios​​-unlock-for-dos.html

 

More here.

 

http://forums.mydigitallife.info/threads/49497-HP-​​Probook-Elitebook-BIOS-Password-Reset-Utility

 

REO

 

I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own risk.

HP Recommended

In the f9 boot, but does not allow me to boot the hard drive

HP Recommended

@cgamarra

 

Then you have 2 options.

 

Replace the motherboard.

 

Or replace the BIOS chip.

 

http://www.ebay.com/itm/BIOS-CHIP-hp-elitebook-8560w-/380914156905?hash=item58b040c569

 

REO

HP Recommended

Hey Reo, so I am in your program, when I type CD it just says C:\OUTPUT

 

Then when I type HPBR and hit enter it says "Bad command or file name"

 

Any idea on what I may be doing wrong?

 

Thanks!

HP Recommended

Morning HP,

 

We are also having an issue with a HP Bios Lock,

 

We recently purchased a HP EliteBook Workstation Laptop as a HP Remarketed Product and Found the Bios is Locked and we have tried various things to unlock but all have failed.

the Remarketed sticker states the following details

Seria:l [edited]

P/N: LG663EAR#UUZ

 

We need to have access to the bios so if you could give us a solution it would be greatly appriciated.

Many thanks

Karl

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 


I work on behalf of HP
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.