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beiruti Student
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black screen after sleep

Pavilion 14 ce0000ne

Hello,

after recovery from sleep mode, the screen goes black and i have to force a restart by pressing the power button.

is there any solution for this?

 

thanks in advance!

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HP Support Agent
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black screen after sleep

Hey there! @beiruti

 

Try updating the BIOS and graphics drivers on the PC to the latest version.

 

Update the BIOS using this link. Click Here

 

Update the graphics drivers using this link. Click Here

 

Update the chipset drivers using this link. Click Here

 

Try performing a hard reset on the PC.

  1. Turn off the computer.

  2. Remove the computer from any port replicator or docking station.

  3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

  4. Unplug the AC adapter from the computer.

  5. Remove the battery from the battery compartment.

  6. With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.

  7. Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.

  8. Press the Power button to turn on the computer.

    The computer starts normally or a startup menu opens.

    NOTE: 

    If your computer does not start after pressing the Power button, then a power reset did not resolve the startup issue. SeeAdditional resources for further troubleshooting steps.

  9. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

Restore the BIOS settings to default and check if it helps.

 

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

 

Also, I would suggest you enable Fast Start-Up on the system and check if it helps. To do this, follow the steps below.
1. Open Control Panel and go to Power Options.
2. Click/tap on the Choose what the power buttons do link on the left side.
3. Click/tap on the Change settings that are currently unavailable link at the top.
4. If prompted by UAC, then click/tap on Yes. 
5. Ensure that Turn on Fast Startup is checked.
6. Restart the computer.

 

Lastly, try running a system diagnostics test and check if the hardware components on the PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC. Click Here

 

Have a great day! 🙂

 

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A4Apollo
I am an HP Employee

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