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HP Recommended
15-cs2012nx
Microsoft Windows 10 (64-bit)

Hi, I turned my notebook on today and it stuck in black screen and the caps lock flashing 5 times

 

Could someone please helps me with this issue 

1 REPLY 1
HP Recommended

Hello @Raed2040 

 

Is your PC under active warranty ?

 

What you describe sounds like a hardware issue. The blinking of CAPS lock and the fan issue confirm it - this is the PC trying to tell you where the problem is.

 

  • Try to press and hold the power-on button for some seconds until the PC powers off completely.
  • If you PC has an external battery, try to remove it and re-insert it back.
  • Try starting up the PC again and if it continues to have blinking/flashing issues, then...
  • You may read the official HP article about such issues you experience now >> https://support.hp.com/us-en/document/c01732674

and try to identify exactly how the PC blinks, try to catch the pattern

 

Please, tell me exactly how it blinks.

 

5 blinks may be an indication of a motherboard (system board) issue and will need the PC to be serviced.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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