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‎03-03-2019 02:45 PM

HP Recommended
Product: HP Pavilion 17-BY0010CY
Operating System: Microsoft Windows 10 (64-bit)

Administrator/power on password lost. Can't get into computer. Says System Disabled i50633345. No RTC battery to remove.

2 REPLIES 2

‎03-04-2019 06:43 AM

HP Recommended

Hello @tenoke 

 

Welcome to the HP Support Community.

 

A TKB artcile exists on such issues - you may want to check it out >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/I-forgot-my-password-Can-HP-help-me-reset-it/...

 

HP can remove BIOS and power on passwords via a service of the computer. You can contact HP Support to set this up. Options vary depending on location and warranty status (Service fee may apply). You will have to  contact HP Support  for assistance on removing the password.

 

Here is how to reach to HP:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> https://support.hp.com/us-en/contact-hp

>> USA - you may call toll free >> 1-(800)-474-6836

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎03-04-2019 12:18 PM

HP Recommended

This didn't help. Thanks anyway. HP wants 200.00 to repair laptop. I can get a new motherboard for about the same price. I can't afford a couple of hundred dollars right now. I was hoping to get the backdoor password somewhere. Normally, I would just remove the RTC battery and clear it that way. This laptop does not seem to have an RTC battery.

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