• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-19-2021 10:34 AM

HP Recommended
Product: hp envy
Operating System: Microsoft Windows 11

My HP Envy is getting blue screen nearly few times a day. I have noticed following patterns

1. bluescreen only happens when there is no music  being played - ie if i leave youtube on it does not get blue screen

2. if i have powerupply plugged in and i leave my laptop to get coffee - iget blue screen (ie. when no activity happening on latop)

3. sometime blue screen happens when battery is fully charged

4. battery take a long time to charge but discharges in less than 30 minutes ..

 

what should i do - i bought the service pack now but it show it is out of warranty so not sur ehow hp can help 

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.