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Honor Student
Posts: 2
Member Since: ‎01-17-2012
Message 1 of 3 (625 Views)

blue screen problem code : fe

hi everyone


my lap is:

HP : DV6 3064

it is still ander tha guaranty>>


the problem is:

before one mounth my lap had ablue screen problem and i do not know its code! but which i know is the problem in hard disk  so, I send it to Hp lap in my country (so as they said they chenged tha hard disk) after tow day only I can see same problem which is blue screen /,,,


 Problem Event Name:BlueScreen

  OS Version:6.1.7600.

  Locale ID:1033

Additional information about the problem:


BCP1: 0000000000000008

BCP2: 0000000000000006



now i did not know if the problem is software or hardware<<<

and shell i go HP lap or what I can do to solve this problem<<



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Posts: 41,913
Member Since: ‎01-07-2009
Message 2 of 3 (588 Views)

Re: blue screen problem code : fe

[ Edited ]

I reccomend that you download and use the free utility WhoCrashed? to help you determine whether it is a software or hardware related issue. Then return the notebook to the Service Center for warranty repair.

If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Honor Student
Posts: 2
Member Since: ‎01-17-2012
Message 3 of 3 (581 Views)

Re: blue screen problem code : fe

ok i will try

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