02-12-2019 04:35 PM
HI I can see my mouse moving but my screen is blank. Even if I reboot It still come back blank
02-13-2019 02:09 AM
Thank you for posting in the HP Support Community.
If you can see your mouse moving, this means the screen is dim/dimmed and just blank. The brightness may not be OK due to configuration or hardware problem.
Good news is that HP has created an official support video which describes all possible scenarios - please, watch it and follow the steps >> https://www.youtube.com/watch?v=xONrIMx6MTw
Let me know how it goes after that.
**** Please, click on the button below to mark this post as an ACCEPTED SOLUTION if it helped you
**** Don't hesitate to hit the THUMB-UP+ button below to say THANKS or give LIKE
I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security