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Honor Student
Posts: 3
Member Since: ‎01-02-2018
Message 1 of 5 (135 Views)

cannot login CAPS LOCK light is on

Product Name: HP notebook
Operating System: Microsoft Windows 8 (32-bit)

I cannot login to my notebook as the CAPS LOCK light is on. The laptop is about 4 years old.

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HP Support Agent
Posts: 3,360
Member Since: ‎10-14-2016
Message 2 of 5 (103 Views)

Re: cannot login CAPS LOCK light is on

Hi @Kim1231

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I understand that you are unable to login since the Caps Lock is constantly on.

 

I'd like to help.

 

Please use the Onscreen Keyboard to login to the Desktop
1.) While you are on the sign-in screen, click/tap on the Ease of Access button Name:  EAC.png
Views: 164723
Size:  2.1 KB at the lower left corner, and click/tap on On-Screen Keyboard. (see screenshot below)


Click image for larger version

 

May I know since when are you facing this issue?

 

Is the Caps lock Key stuck?

 

Please provide me with the Model No or Product Number.

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you. :)
 

KrazyToad
I Am An HP Employee

Honor Student
Posts: 3
Member Since: ‎01-02-2018
Message 3 of 5 (94 Views)

Re: cannot login CAPS LOCK light is on

Thank you for getting back to me. Fixed the issue with logging in with another keyboard.  My laptop then is ok to do my work and the caps lock doesn't come on. It is a HP 2000 intel Core 13 with Windows 8. I have opened the on-screen keyboard but it only appears as a white screen with no buttons. The scroll button keeps turning and flashing a darker blue. The caps lock button does not feel depressed at all. I need to buy another keyboard or my repair guy said it could fix for between $45 and $75. 

Intern
Posts: 90
Member Since: ‎02-13-2017
Message 4 of 5 (90 Views)

Re: cannot login CAPS LOCK light is on

I didnt read the whole thing but helpful little tip: 

You can counter or override the caps lock by using the shift key to make a lowercase letter.

Honor Student
Posts: 3
Member Since: ‎01-02-2018
Message 5 of 5 (87 Views)

Re: cannot login CAPS LOCK light is on

Thank you I tried that but didn't help in this case.

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