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Honor Student
Posts: 3
Member Since: ‎12-30-2017
Message 1 of 4 (103 Views)

compatibility notebook and operative system

Product Name: Pavilion - 15-ab249nl
Operating System: Microsoft Windows 10 (64-bit)

I have to know if my notebook 15-ab249nl is able to support the upgrade of windows 10 version build 1709 because during every tentatives of upgrade is failed.  my current version build is 1607.

 

really thanks

tano13

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HP Support Agent
Posts: 14,246
Member Since: ‎08-11-2014
Message 2 of 4 (66 Views)

Re: compatibility notebook and operative system

@tano13

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out :) 

 

As I understand you need information on OS compatibility on update to 1709,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Is there any particular reason you need to update your windows as off now?

Have you installed all other cumulative updates prior to updating the windows to 1709?

Are you getting any error messages when the update fails? if yes, please capture and reply with the same.

 

While you respond to that, here's what you need to know about the windows 1709 update:

 

Summary

This update changes the upgrade experience to Windows 10 Version 1709.

 

How to get this update

Method 1: Windows Update

This update will be downloaded and installed automatically.

Method 2: Microsoft Update Catalog

To get the stand-alone package for this update, go to the Microsoft Update Catalog website.

 

For more details: Click here to visit the Microsoft website describing the update information.

Ensure you have enough free space on your device to complete the update,

And install the previous version of BIOS and then retry the update as it has helped a few others with the same issue:

Click here to find and install a previous version of your BIOS.

 

I suggest: F.79 Rev.A 29.0 MB Apr 28, 2016 Click here to Download

 

Keep me posted,

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

Riddle_Decipher
I am an HP Employee

Honor Student
Posts: 3
Member Since: ‎12-30-2017
Message 3 of 4 (45 Views)

Re: compatibility notebook and operative system

 

really really thank for your support, I'll try to reply point by point.

 

Is there any particular reason you need to update your windows as off now?
I am doing update now because in the last weeks every automatic update didn't.

 

Have you installed all other cumulative updates prior to updating the windows to 1709?
both 1607 and 1709 failed; before these, every update was done, so I think I did every prior updates regulary.

 

Are you getting any error messages when the update fails? if yes, please capture and reply with the same.
error code: 0x8007007e.

 

 

 

How to get this update

Method 1: Windows Update.  FAILED

Method 2: Microsoft Update Catalog.  FAILED

 

I did some chat with Windows support, I downloaded some tool like "WU.bat" or "MediaCreationTool" without success.

 

 

 

I suggest: F.79 Rev.A 29.0 MB Apr 28, 2016 Click here to Download.   I'll try next day.

Honor Student
Posts: 3
Member Since: ‎12-30-2017
Message 4 of 4 (45 Views)

Re: compatibility notebook and operative system

 

really really thank for your support, I'll try to reply point by point.

 

Is there any particular reason you need to update your windows as off now?
I am doing update now because in the last weeks every automatic update didn't.

 

Have you installed all other cumulative updates prior to updating the windows to 1709?
both 1607 and 1709 failed; before these, every update was done, so I think I did every prior updates regulary.

 

Are you getting any error messages when the update fails? if yes, please capture and reply with the same.
error code: 0x8007007e.

 

 

 

How to get this update

Method 1: Windows Update.  FAILED

Method 2: Microsoft Update Catalog.  FAILED

 

I did some chat with Windows support, I downloaded some tool like "WU.bat" or "MediaCreationTool" without success.

 

 

 

I suggest: F.79 Rev.A 29.0 MB Apr 28, 2016 Click here to Download.   I'll try next day.


Riddle_Decipher wrote:

@tano13

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out :) 

 

As I understand you need information on OS compatibility on update to 1709,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Is there any particular reason you need to update your windows as off now?

Have you installed all other cumulative updates prior to updating the windows to 1709?

Are you getting any error messages when the update fails? if yes, please capture and reply with the same.

 

While you respond to that, here's what you need to know about the windows 1709 update:

 

Summary

This update changes the upgrade experience to Windows 10 Version 1709.

 

How to get this update

Method 1: Windows Update

This update will be downloaded and installed automatically.

Method 2: Microsoft Update Catalog

To get the stand-alone package for this update, go to the Microsoft Update Catalog website.

 

For more details: Click here to visit the Microsoft website describing the update information.

Ensure you have enough free space on your device to complete the update,

And install the previous version of BIOS and then retry the update as it has helped a few others with the same issue:

Click here to find and install a previous version of your BIOS.

 

I suggest: F.79 Rev.A 29.0 MB Apr 28, 2016 Click here to Download

 

Keep me posted,

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!


 

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