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HP Recommended
HP Spectre x360 Convertible Laptop PC 14-ea0000 (1Q879AV)

Hello guys, 

please help me , i cannot find my ssd disk during the instalation windows 11. When i dowloaded driver is not possible to find it in explorer files. Could you advice me what should i do? Thank you so much 

3 REPLIES 3
HP Recommended

Hi:

 

See if this works:

 

You need to install the Intel storage controller driver at the screen where no drives can be found.

 

I have zipped up and attached the Intel storage controller drivers your PC needs below.

 

Unzip and copy all of the files in the folder in the attachment to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the Windows installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.

 

Click Next, and Windows should install.

 

 

HP Recommended

Thank you for your quick response,

but when i open the file and i click to install it write: driver installation error

i tried all of driver in your zip file

HP Recommended

You're very welcome.

 

Sorry that driver didn't work. 

 

It should have, so unfortunately, I don't know what the problem could be.

 

If your PC came with Windows from HP, you should be able to make a bootable USB recovery drive that will reinstall Windows the drivers and the software that originally came with your notebook.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

This will not work if your PC came with FreeDOS.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.