encountered error from recovery media tool unknown UUF

[Clémoki26]

I tried to reinstall the original os from the media recovery tool but it seems I have three errors that were related to unknown uff error I can't resolve it does anybody encountered the same issues like mine? i hope there is a fix on the error like that I hope there is someone who can answer my questions because it is a big impact to my laptop due to undetectable harwade etc from omen gaming, no thermal interacting options on hp command center, and it can't allow me to install the hp cool sense as well

[Sneha_01]

Hi @Clémoki26,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "unknown UUF" error during the recovery process can be quite frustrating. Here are some steps you can take to troubleshoot and potentially resolve this issue:

1. Check Recovery Media

• Media Integrity: Ensure that the recovery media (USB or DVD) is not corrupted. If you created the recovery media yourself, consider recreating it using the HP Recovery Media Creation tool.
• Correct Version: Make sure the recovery media corresponds to your specific laptop model and original OS version.

2. BIOS Settings

• Secure Boot: Check your BIOS settings to see if Secure Boot is enabled. Try disabling it temporarily to see if it helps with the recovery.
• Legacy Mode: If the recovery media is not UEFI-compatible, consider switching to Legacy Mode in the BIOS.

3. Run Diagnostics

• HP Hardware Diagnostics: Run the built-in HP hardware diagnostics to check for any underlying hardware issues:
  • Restart your laptop and press Esc during startup, then select Diagnostics from the menu.

4. Update BIOS

• If possible, ensure your BIOS is updated to the latest version available on the HP support website for your model. An outdated BIOS can sometimes lead to compatibility issues.

5. Use HP Recovery Manager

• If your laptop still has the recovery partition, try using the HP Recovery Manager instead of external media:
  • Restart your laptop and press F11 repeatedly during startup to access the recovery options.

6. Windows Installation Media

• As an alternative, you can create a Windows installation USB using the Microsoft Media Creation Tool. This allows you to perform a clean installation of Windows, which might help in resolving the UUF error:
  • Download the Media Creation Tool from the Microsoft website.
  • Follow the prompts to create a bootable USB and use it to install Windows.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Clémoki26]

I need to the original hp oem os because my hp cool sense won't install to my hp 14 laptop even I have hp command center it doesn't have many options because it detects my laptop as none hp laptop because I use the windows os and not from the hp cloud recovery windows hp os

[Sneha_01]

Hi @Clémoki26 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support