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08-21-2017 09:30 AM
Failure ID: PGBTTQ-1M48P9-XD7WXDG-60U003. Product ID: B8U90UT#ABA. LINKSYS router went down near same time as laptop failed. Obvious that system will not boot; Quick Test reports same. Sent to www.hp.com/go/csr for next steps.
Can get to Command prompt (X:/), and managed a successful CHKDSK of 😧 drive. C: drive not found? Not sure if MS-Win 10 is 32- or 64-bit right now; can find out.
thanks for any help
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08-21-2017 10:44 PM
Hello @animalfriend
Thank you for posting in the HP Support forum.
Based on your description, it will probably end up with failed hard disk drive (HDD). However, only the code can confirm.
The code you have posted seems invalid. Please, double check the code you see and provide it back here - the correct format is 4 sections x 6 digits (your 3rd section now has 7 digits which makes the code invalid)
Looking forward to your confirmation
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
08-21-2017 10:44 PM
Hello @animalfriend
Thank you for posting in the HP Support forum.
Based on your description, it will probably end up with failed hard disk drive (HDD). However, only the code can confirm.
The code you have posted seems invalid. Please, double check the code you see and provide it back here - the correct format is 4 sections x 6 digits (your 3rd section now has 7 digits which makes the code invalid)
Looking forward to your confirmation
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
08-22-2017 09:40 PM
Hello,
Thank you for your update.
The code you posted confirms that >> Hard Disk 1 Quick Test Failure
Since this is faulty HDD/hardware component, you will probably not be able to recovery your files that were inside the faulty HDD.
Here are your options on fixing the problem:
1) If your computer is still under active warranty, please contact HP Support and inform them. They will work with you about the way to replace the faulty component. Contact HP:
>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
>> http://support.hp.com/us-en/contact-hp
2) If your computer is with warranty period expired, you will need to replace the faulty HDD - buy new one on your own. There are variety of options - vendors you can choose from. You can get it online or from PC retail store, or from HP parts store http://partsurfer.hp.com/
You need HDD with the very same size as the current one or bigger (small will not work) - e.g. if your current HDD is with 500 GB capacity, your new HDD/SDD must also be 500 GB or with bigger capacity. I recommend you consider HDDs with RPM 7200 as they as slightly faster, 5400 RPM is slower >> https://www.computerhope.com/jargon/r/rpm.htm
*** How to replace the faulty HDD with new HDD: please, find info and instruction in your computer's manual or watch YouTube videos examples for your HP model.
Here is the service manual for your model
>>http://h10032.www1.hp.com/ctg/Manual/c03282135
page 37/45
If you do not want to do this on your own, please bring the computer (or ship it) to HP Authorized Service Center where the technicians will do this for you. If you are not sure where such a center is located, check these or contact HP for assistance in finding the nearest one for you:
>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
>> http://support.hp.com/us-en/document/c00372730
>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized
3) Last part - once you replace the faulty component - you will need to reinstall back your operating system - Windows or another. So, as your computer originally came with Windows preinstalled by HP (a.k.a. OEM Windows), then you need to use HP recovery media - DVDs or USB pen drive you have previously created or recovery media purchased from HP. Some general info >> http://support.hp.com/us-en/document/c00006110
Let me know if someething is not clear.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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