06-15-2019 07:28 AM
the problem is very simple: when i remove the chargin wire from my laptop, it shut down immediatly. the battery is fixed in 50% of full charge and it is "available but not in charge" (My laptop doesn't hit anything)
the id error is 0LJCW3-98P9M6-MFPW2J-C0EX13
06-17-2019 01:23 PM
Thank you for posting on the HP Support Community.
This error message refers to the battery failure, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
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