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claudiocozza Student
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error 0LJCW3-98P9M6-MFPW2J-C0EX13 - laptop shut down if not powered by wire

pavilion 15
Microsoft Windows 10 (64-bit)

Hi everyone

the problem is very simple: when i remove the chargin wire from my laptop, it shut down immediatly. the battery is fixed in 50% of full charge and it is "available but not in charge" (My laptop doesn't hit anything)

 

the id error is 0LJCW3-98P9M6-MFPW2J-C0EX13

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error 0LJCW3-98P9M6-MFPW2J-C0EX13 - laptop shut down if not powered by wire

@claudiocozza
Thank you for posting on the HP Support Community.

 

This error message refers to the battery failure, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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