error code :0x0000221

[Tayyab2]

The opeerating system couldnt be loaded because the kernel is missing or contains errors

[Jeet_singh]

Hi @Tayyab2,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

As I understand you are getting an error message upon startup on your HP Envy notebook. I'll really be glad to help you with this,

To provide you with an accurate solution, I'll need a few more details:

Have you made any hardware or software changes on the PC?

Was any update/reset process interrupted, recently?

 When was the last time it worked (date)?

In the meantime, let's try these steps here:

Perform a Hard Reset

Attempt a Bios Recovery

Run a System diagnostics test as well as extensive test on the Hard drive and Memory from F2

Depending on the test results, If all the test passes, I would suggest you perform a system recovery using the partition available on your PC. Doing this will wipe off everything and set the computer back to the original factory conditions, so if you have any important data go ahead and back it up. If for some reason the recovery fails, this could be due to partition is either corrupted or system file is missing.

Link to perform System Recovery: Click here

The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

Otherwise, you could also reach HP phone support to order the recovery media. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,