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‎05-18-2016 03:47 PM - edited ‎05-18-2016 03:48 PM

HP Recommended
Product: HP Stream x360 Convertible PC
Operating System: Microsoft Windows 10 (32-bit)

I decided to do a factory restore on my HP Stream x360 Convertible PC and it only got part way through and said it could not complete the factory restore.  It wouldn't do anything to get out of that error message, so I rebooted the computer.  It now only boots to the HP Logo and reboots, over and over to the HP Logo.  I tried doing the recovery through the bios but I got the error mess "Error Code 0x0000225" .  It will not let me do anything else.  I don't have a recovery disk.  I used another program the partition of the diisk and they appear to be there.  There must have been some files that became corrupted or messed up in some way.  I need to know how I can get a Recovery Disk on disk or usb?  I'm really upset because I've only had this laptop for just a few weeks.  Thank you in advance. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-18-2016 04:01 PM

HP Recommended

#HPExpertDay

This error occurs when the surface of disc is dirty or issue with recovery parth on USB drive.

To get a new set of recovery media, refer:

http://support.hp.com/us-en/document/bph07143

also refer

http://support.hp.com/us-en/document/c00707939

Wish you luck,
Karthik

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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1 REPLY 1

‎05-18-2016 04:01 PM

HP Recommended

#HPExpertDay

This error occurs when the surface of disc is dirty or issue with recovery parth on USB drive.

To get a new set of recovery media, refer:

http://support.hp.com/us-en/document/bph07143

also refer

http://support.hp.com/us-en/document/c00707939

Wish you luck,
Karthik

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
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