factory restore ended in black screen hp pavilion 17

[maddie929]

i attempted to do a restore to original factory settings.

it took over 24 hrs to get to 100%, on its final restart, the screen went black, and now after restarting it, it continues to be black..... help please.... i need this computer to complete my homework.

[Jeet_singh]

Hi @maddie929,

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out. 

I came across your post and wanted to assist you,

To provide you with an accurate solution, I'll need a few more details:

Are you trying to perform recovery using the partition or using a recovery media?

Did you make any software or hardware changes on the PC?

In the meantime, let's try these steps here:

Perform a Hard Reset

Run the extensive test on the hard drive from F2

Depending on the test results, I would suggest you contact our HP phone support so that they can check and help you further, please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,