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‎08-02-2023 10:52 AM

HP Recommended
Product: HP Notebook - 15t-bs000 CTO

Black screen auto repair won't work and I have a Failure notice RQ9U3A-8Q6BNN-XD7URF-609G03

Category:
4 REPLIES 4

‎08-02-2023 11:54 AM

HP Recommended

Hi:

 

Enter the required information at the link below, and you will be provided with a report describing the problem and the likely steps to fix it.

 

HP Customer Support - Service Center

 

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‎08-02-2023 12:12 PM

HP Recommended

I can not open my computer to download the require fix.  

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‎08-02-2023 12:12 PM

HP Recommended

The computer is stuck in Preparing Automatic Repair

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‎08-02-2023 01:35 PM

HP Recommended

Download what required fix?

 

Exactly what message did the report give you?

 

If it was hard drive failure, then the only way to fix the problem is to take the notebook apart and replace the hard drive.

 

Below is the link to the service manual.

 

HP 15 Laptop PC (Intel)HP 15g Laptop PCHP 15q Laptop PC Maintenance and Service Guide

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