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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: forgot login password
Create an account on the HP Community to personalize your profile and ask a question
12-18-2015 06:08 AM
Solved! Go to Solution.
Accepted Solutions
12-18-2015 06:22 AM
Hi,
There's a general policy on the forun not to provide ways of bypassing Windows log-on passwords due to security/privacy issues - however, any local computer shop should be able to reset this for you or, if you have all your data backed up, you could consider resetting the machine to its factory condition and setting up the account again.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
12-18-2015 06:11 AM
Hi,
If you normally sign-on with an email and password, you can reset the password via another PC from the Microsoft page on the following link.
https://account.live.com/password/reset
Note: If your seeing an error related to the notebook being 'offline', try connecting via an ethernet cable to your access point/router and try again.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
12-18-2015 06:22 AM
Hi,
There's a general policy on the forun not to provide ways of bypassing Windows log-on passwords due to security/privacy issues - however, any local computer shop should be able to reset this for you or, if you have all your data backed up, you could consider resetting the machine to its factory condition and setting up the account again.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
12-18-2015 06:29 AM
You're more than welcome
All the best,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
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