keyla20 Honor Student
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hp 15 notebook pc N5Y24UA#ABA
Microsoft Windows 10 (64-bit)
Need help trying to reset the password. I'm having trouble logining the computer, I don't have a disk nor flask drive. Help please
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Hi,

 

If you normally sign-on with an email and password, you can reset the password via another PC from the Microsoft page on the following link.

 

 https://account.live.com/password/reset

 

Note:  If your seeing an error related to the notebook being 'offline', try connecting via an ethernet cable to your access point/router and try again.

 

Regards,

 

DP-K

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keyla20 Honor Student
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Hi, I didnt use the Microsoft email and password sign in just a normal sign in with a passowrd.....
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Hi,

 

There's a general policy on the forun not to provide ways of bypassing Windows log-on passwords due to security/privacy issues - however, any local computer shop should be able to reset this for you or, if you have all your data backed up, you could consider resetting the machine to its factory condition and setting up the account again.

 

Regards,

 

DP-K

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keyla20 Honor Student
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Thanks
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You're more than welcome

 

All the best,

 

DP-K

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Hakes19 Student
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I dont have another pic , can I use my cell phone and how do and how do I do it?
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