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‎01-08-2017 05:35 PM

HP Recommended
Product: HP Split x2 13-g210dx
Operating System: Microsoft Windows 8 (64-bit)

in an attempt to fix neumerous problems and to clean and secure the laptop, i decided to format and reinstall windows. format was complete, and the laptop now stops boot at the HP screen. how do i get the laptop to access the recovery partition?

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‎01-08-2017 07:26 PM

HP Recommended
Also, i dont know if it makes a difference, but when going through the recovery steps, i followed instructions to 'restore to factory settings'. I was expecting to loose my windows 10, but not a total brick of the system. So im sure i had to have done something incorrectly.

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10 REPLIES 10

‎01-08-2017 05:59 PM

HP Recommended

How did you format- using HP Recovery Manager?

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‎01-08-2017 06:11 PM

HP Recommended

yes, that's correct.

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‎01-08-2017 06:23 PM - edited ‎01-08-2017 06:24 PM

HP Recommended

 

After format did you  see any error messages? The screen should have looked as below.

 

 

Recovery.jpg

 

 

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‎01-08-2017 06:40 PM

HP Recommended
Negative. I only have the basic hp logo boot screen. No error screens. It does not respond to input, that im aware, i tried every key. It is possible i did not use the recovery manager, though im fairly certain that i did. I formatted a few weeks ago, ive been stuck at this point for awhile (though admitedly the laptop has just been sitting since then)
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‎01-08-2017 06:45 PM - edited ‎01-08-2017 06:46 PM

HP Recommended

 

When using HP Recovery Manager you should have seen the screen above showing progress- with Formatting, then copying files to restore the hdd, then restoring files. Do you remember seeing any of that?

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‎01-08-2017 06:50 PM

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Appologies, i thought you meant did i see that screen currently. Yes, i used that wizard to format. After it went through the format, it reset but did not boot past the hp screen.
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‎01-08-2017 07:04 PM

HP Recommended

 

Have you tested the hard drive using F2 immediately after powering on?

 

http://support.hp.com/us-en/product/HP-Split-13-g200-x2-PC/5405601/model/6825834/document/c03483233#...

 

If you did not make Recovery Media you may need to order from your Support page:

 

http://support.hp.com/us-en/mediaorder/hp-split-13-g200-x2-pc/5405601/model/6825834/softwareitem/750...

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‎01-08-2017 07:17 PM

HP Recommended
I just finished a quick hard drive test and it passed.
As for recovery media, i was under the impression there was already a partition on the hard drive designated for recovery.
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‎01-08-2017 07:26 PM

HP Recommended
Also, i dont know if it makes a difference, but when going through the recovery steps, i followed instructions to 'restore to factory settings'. I was expecting to loose my windows 10, but not a total brick of the system. So im sure i had to have done something incorrectly.
Was this reply helpful? Yes No
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