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Top Student
Posts: 4
Member Since: ‎01-09-2017
Message 1 of 7 (121 Views)
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help me please

Product Name: hp probook 6450b
Got a box of laptops from a friend and the one I'm trying to get going has me baffeled. Probook has a bios password and I've watch videos about mazzif so I downloaded it and put on USB stick but my problem is the password pops up when I go to change boor options. Driving me nuts. Please help
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Re: help me please

Hello @pleaseneedhlp

 

 

Welcome to the HP Support forum. Thank you for posting.

 

Most business class notebooks (including yours Elitebook and Probook) have better security. Password cannot be reset via easy means or in the forum.

You will have to contact HP Support for assistance on removing the password.

 

Here is how >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://www8.hp.com/us/en/contact-hp/business-support.html

 

HP Business support should be able to send you a customised SMC.bin file and instructions which you can use  to reset the password. Note that the assistance for BIOS pass reset issue should be free even if the warranty period has expired - level 1 agent will collect the details and will escalate to level 2 engineer. It may take a few days until you receive the specific file/instructions.

 

 

Hope this helps. Let me know if you face any issues.

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Regents Professor
Posts: 4,427
Member Since: ‎05-06-2013
Message 2 of 7 (79 Views)

Re: help me please

Hello @pleaseneedhlp

 

 

Welcome to the HP Support forum. Thank you for posting.

 

Most business class notebooks (including yours Elitebook and Probook) have better security. Password cannot be reset via easy means or in the forum.

You will have to contact HP Support for assistance on removing the password.

 

Here is how >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://www8.hp.com/us/en/contact-hp/business-support.html

 

HP Business support should be able to send you a customised SMC.bin file and instructions which you can use  to reset the password. Note that the assistance for BIOS pass reset issue should be free even if the warranty period has expired - level 1 agent will collect the details and will escalate to level 2 engineer. It may take a few days until you receive the specific file/instructions.

 

 

Hope this helps. Let me know if you face any issues.

* You can click below on the Thumb Up+ button for (+1) kudo if you want to say thanks.
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If my comment helped you, please, accept this post as a solution
 
 Smiley Wink
----------------   Best wishes,   IT_WinSec  ----------------
I do not work for HP Inc.  I express personal opinion only.
I work as consumer support technician, cyber security engineer, network support specialist
Top Student
Posts: 4
Member Since: ‎01-09-2017
Message 3 of 7 (71 Views)

Re: help me please

I called the number and the said call a Toronto number to bring it in. That two hours in good weather travel. Horrible support...
Regents Professor
Posts: 4,427
Member Since: ‎05-06-2013
Message 4 of 7 (63 Views)

Re: help me please

Hi,

 

Thank you for posting back.

 

I have done this several times and it has always worked great for me.

 

Not sure if you called the legitimate support but the HP legitimate phone number for USA is  1 800 334 5144

 

You can also chat with HP using their website.

 

I suggest you review the above post and try again.  Thank you for your cooperation.

 

Please, let me know how it goes.

* You can click below on the Thumb Up+ button for (+1) kudo if you want to say thanks.
*
If my comment helped you, please, accept this post as a solution
 
 Smiley Wink
----------------   Best wishes,   IT_WinSec  ----------------
I do not work for HP Inc.  I express personal opinion only.
I work as consumer support technician, cyber security engineer, network support specialist
Top Student
Posts: 4
Member Since: ‎01-09-2017
Message 5 of 7 (59 Views)

Re: help me please

I will try this now but I'm in Canada so I hope they'll still help. Will get back shortly and let you know
Top Student
Posts: 4
Member Since: ‎01-09-2017
Message 6 of 7 (57 Views)

Re: help me please

Your awesome thanks there creating file now!!! Thanks again I will confirm when I follow steps
Regents Professor
Posts: 4,427
Member Since: ‎05-06-2013
Message 7 of 7 (44 Views)

Re: help me please

You are welcome. Feel free to post again if you need assistance.

* You can click below on the Thumb Up+ button for (+1) kudo if you want to say thanks.
*
If my comment helped you, please, accept this post as a solution
 
 Smiley Wink
----------------   Best wishes,   IT_WinSec  ----------------
I do not work for HP Inc.  I express personal opinion only.
I work as consumer support technician, cyber security engineer, network support specialist
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation