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‎01-09-2017 02:25 PM

HP Recommended
Product: hp probook 6450b
Got a box of laptops from a friend and the one I'm trying to get going has me baffeled. Probook has a bios password and I've watch videos about mazzif so I downloaded it and put on USB stick but my problem is the password pops up when I go to change boor options. Driving me nuts. Please help
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-11-2017 07:52 AM

HP Recommended

Hello @pleaseneedhlp

 

 

Welcome to the HP Support forum. Thank you for posting.

 

Most business class notebooks (including yours Elitebook and Probook) have better security. Password cannot be reset via easy means or in the forum.

You will have to contact HP Support for assistance on removing the password.

 

Here is how >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://www8.hp.com/us/en/contact-hp/business-support.html

 

HP Business support should be able to send you a customised SMC.bin file and instructions which you can use  to reset the password. Note that the assistance for BIOS pass reset issue should be free even if the warranty period has expired - level 1 agent will collect the details and will escalate to level 2 engineer. It may take a few days until you receive the specific file/instructions.

 

 

Hope this helps. Let me know if you face any issues.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

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6 REPLIES 6

‎01-11-2017 07:52 AM

HP Recommended

Hello @pleaseneedhlp

 

 

Welcome to the HP Support forum. Thank you for posting.

 

Most business class notebooks (including yours Elitebook and Probook) have better security. Password cannot be reset via easy means or in the forum.

You will have to contact HP Support for assistance on removing the password.

 

Here is how >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://www8.hp.com/us/en/contact-hp/business-support.html

 

HP Business support should be able to send you a customised SMC.bin file and instructions which you can use  to reset the password. Note that the assistance for BIOS pass reset issue should be free even if the warranty period has expired - level 1 agent will collect the details and will escalate to level 2 engineer. It may take a few days until you receive the specific file/instructions.

 

 

Hope this helps. Let me know if you face any issues.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎01-11-2017 12:56 PM

HP Recommended
I called the number and the said call a Toronto number to bring it in. That two hours in good weather travel. Horrible support...
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‎01-11-2017 01:10 PM

HP Recommended

Hi,

 

Thank you for posting back.

 

I have done this several times and it has always worked great for me.

 

Not sure if you called the legitimate support but the HP legitimate phone number for USA is  1 800 334 5144

 

You can also chat with HP using their website.

 

I suggest you review the above post and try again.  Thank you for your cooperation.

 

Please, let me know how it goes.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎01-11-2017 02:00 PM

HP Recommended
I will try this now but I'm in Canada so I hope they'll still help. Will get back shortly and let you know
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‎01-11-2017 02:25 PM

HP Recommended
Your awesome thanks there creating file now!!! Thanks again I will confirm when I follow steps
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‎01-11-2017 09:06 PM

HP Recommended

You are welcome. Feel free to post again if you need assistance.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No
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