how can i order a full installation dvd ?

[janeki]

how can i order a full installation dvd from hp ?

note before making any recommendations:

my model isn't listed in the cloud download 

my installation dvd's were made earlier but never needed,

when used for the first time there is an error error rita-tool/hprecovery.exe 

'unusual termination'

peace

[WAWood]

@janeki 

The problem is, there is no such thing -- a full installation DVD.  There is something known as HP Recovery Media -- which is a set of disks or a USB stick.  Read more below about that:

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

[janeki]

Waw,

again this so rude & condescending,

as it is false & misleading,

you continue to send me false & misleading replies,

and now being rude and condescending . ...

yes, there is such 'thing',  the 'thing' came with  the computer

when i bought it, a set of 5 dvd's full installation set ...in addition

to one  'recovery' cd single cd, as i said at the start, if you

could at least read my question entirely and not immediately

begin your rage and condescendence... understand ?

however, they do not work as also explained earlier, plz read it,

as i did not need to use them up to this point ... 

plz stop

peace

@janeki 

The problem is, there is no such thing -- a full installation DVD.  There is something known as HP Recovery Media -- which is a set of disks or a USB stick.  Read more below about that:

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP