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Honor Student
Posts: 3
Member Since: ‎01-02-2018
Message 1 of 4 (293 Views)

hp 15 system disable

[ Edited ]
Product Name: hp 15-r014 tu
Operating System: Microsoft Windows 8.1 (64-bit)

PLEASE HELP I AM HAVING SYSTEM DISABLED [i 86048769]. I FORGOT admin password

 

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HP Support Agent
Posts: 11,121
Member Since: ‎01-29-2014
Message 2 of 4 (223 Views)

Re: hp 15 system disable

Hi! @RKV1, Thanks for stopping by the HP Support Forums!

 

I understand your laptop is locked with Administrator or power on password.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

The administrator or power-on password prevents anyone from starting the computer until they enter the proper password. With the power-on password enabled, the screen remains black, and you are prompted to enter a password as soon as you turn on the computer. The power-on password is set (enabled or disabled) in the System BIOS option window. By default, the power-on password is turned off.

 

If you have tried entering the password more than 3 times the password will get locked and you have to contact HP support for service options.

 

If the issue persists please contact HP.

 

Link to contact HP.

 

Also, Refer this article to know more information about power on passwords.

 

However, you can enter the following code and check if it helps.

 

39920369

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this helps!

Have a great day ahead! Smiley Happy

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

MrRobot
I am an HP Employee

Honor Student
Posts: 3
Member Since: ‎01-02-2018
Message 3 of 4 (167 Views)

Re: hp 15 system disable

I know power on password which is 227159.
I don't know admin password.
Your given code does not help.
I want to know admin password which I forgot to disable the prompt for asking password at startup and to go in BIOS setup.
Can anyone help me.
Honor Student
Posts: 3
Member Since: ‎01-02-2018
Message 4 of 4 (165 Views)

Re: hp 15 system disable

Without admin password I can't go in "BIOS setup".
If there is a way to go into BIOS setup and disable this admin password at boot on then plz reply.
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