hp envy 15-cn0000x360 keyboard not working

[Robert4863]

hp envy 15-cn0000x360 keyboard not working

[Max3Aj]

@Robert4863, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP Envy 15-cn0000 x360 keyboard is not working, here are some steps to help you troubleshoot and resolve the issue:

Basic Checks

• Restart your laptop: Sometimes a simple reboot can restore keyboard functionality.
• External keyboard test: Connect a USB keyboard to check if the issue is hardware-related.

Use HP PC Hardware Diagnostics

HP provides a built-in tool to test keyboard hardware:

• Turn off your laptop.
• Power it on and immediately press Esc repeatedly until the Startup Menu appears.
• Press F2 to open HP PC Hardware Diagnostics.
• Select Component Tests > Keyboard Test and follow the on-screen instructions.

HP PC Hardware Diagnostics | HP® Support

Check for Windows or Driver Issues

• Open Device Manager (press Win + X > Device Manager).
• Expand Keyboards, right-click your keyboard device, and choose Uninstall device.
• Restart your laptop to reinstall the driver automatically.

Also, ensure your system is up to date:

• Go to Settings > Windows Update and install all available updates.

You may refer to this document - HP Notebook PCs - Keyboard troubleshooting (Windows) | HP® Support

HP Support Assistant | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support