03-21-2017 01:47 PM
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As I understand the computer is powering on, however, doesn't have a display on the screen anymore,
Don't worry as I have a few steps to help you get through this concern,
Please attempt the below steps:
Let's start by performing a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.
Connecting an external monitor to test the display
Run the system diagnostics test as well as extensive test on the Hard drive and Memory from F2 (Please remember to capture the failure ID for further assistance).
For more steps, click here
Let me know if those steps worked for you.
If they did, that’s awesome!
Give us some reinforcement by clicking the solution and kudos buttons,
that’ll help us and others see that we’ve got the answers!
I work on behalf of HP
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