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vladimir5 Top Student
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hp pavillion 15 notebook 15-p067 Windows 8.1 recover factory settings

15-p067
Microsoft Windows 10 (64-bit)

hp pavillion laptop 15-p067ca model, purchased year ago, came with windows 8.1, was not updated to windows 10.

 

seems to have a bug: on start up it welcomes me as a user "vladimir" asks for password and then hangs up forever with the white screen and unresponsive.

 

Password  I'm sure is right, because if I type different password, machine comes back with "Incorrect password" message.

 

What do you think is a problem and how to go back to factory settings?

 

I have not made a recovery disc.

 

Any comp supposedly have a recovery partition, and Recovery Manager but how can I do anything if Window does not come up?

 

 

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hp pavillion 15 notebook 15-p067 Windows 8.1 recover factory settings

@vladimir5

 

Look at the video here.

 

http://support.hp.com/us-en/document/c03489643

 

REO

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hp pavillion 15 notebook 15-p067 Windows 8.1 recover factory settings

vladimir5

 

Hello;

Allow me to welcome you to the HP forums!

I read your post about needing to recover your laptop and wanted to help.


Here are some troubleshooting steps you can try: HP PCs - Performing an HP System Recovery (Windows 10) | HP® Customer Support


Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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vladimir5 Top Student
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hp pavillion 15 notebook 15-p067 Windows 8.1 recover factory settings

Yes, thank you so much.

 

It worked, but it took me the whole day to bring it back to work.

 

Fitst it restored to factory settings, about 3 hrs., which was Windows 8.1, then it automatically went on to update to Windows 10, which went on into late night.

 

But everything seems to be working well now.

 

Thank you so much.

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hp pavillion 15 notebook 15-p067 Windows 8.1 recover factory settings

You are very, very welcome @vladimir5

 

Best regards,

 

REO

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******Please mark Accept As Solution if it solves your problem******
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****************No stinking badges only SOLUTIONS!!!****************
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