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‎08-17-2019 09:19 AM

HP Recommended
Product: xp pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

I installed new SSD to my laptop but by mistake,I deleted installed windows and it stuck with black screen  I reinstall windows 10 from the external drive but now I want my original HP's given license version of windows 10 but due to my aftermarket software upgrade HP recovery services are not available.

 

plz help me 

3 REPLIES 3

‎08-17-2019 11:21 AM

HP Recommended

@sanjay3620 

HP Recovery is only possible with the original drive with the original partitions -- and if you truly CLONE the drive to another one, that will probably work, as well.

 

That's because you need both (1) HP Recovery Manager and (2) HP Recovery partition.  



I am a volunteer and I do not work for, nor represent, HP
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‎08-17-2019 11:31 AM

HP Recommended

Can I get hp recovery manager and install it on pc? 

 

I can reinstall on original disk partition if it is compulsory 

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‎08-17-2019 01:36 PM - edited ‎08-17-2019 01:36 PM

HP Recommended

@sanjay3620 

 

Here is the latest link I have:  Latest HP Recover Manager download

 

Do not be surprised if the attempted recovery does not work.



I am a volunteer and I do not work for, nor represent, HP
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