hp stream 14-cb113wm

[steve_0419]

my child was on my laptop and when the next time it was turned on there was a admin password i need to know how i can get into my laptop get system disabled {i 69702085} please help

[WAWood]

@steve_0419 

I wish we could help you, but sorry, due to recent changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

Also please note that now, to resolve a forgotten BIOS password issue, a system board replacement is required -- and additional customer costs apply.

According to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

[steve_0419]

you got to be joking me right how is that  support.i understand some of it but who can i talk to that can help me?

[WAWood]

@steve_0419 

It's the new community POLICY -- and contact information was in the reply I already provided.